Production, Shipping & Returns
Please note that all items are handmade and some even made to order. This means that we don't have a lot of stock available. When we don't have the item in stock, it can take up to 3-4 weeks to make the item and make it ready for shipment. For goldplated items this can take even 1 or 2 weeks longer. I will always contact you to let know how long it will take. You can always send me message upfront to ask about production time.
Gold jewelry will be made upon request. Its prices will be calculated according to the gold price at that specific moment.
Packages will be shipped via registered mail and provided with a track&trace code. This code will be send to you as soon as the package has been posted. Within the Netherlands PostNL states to deliver packages within 2 business days after you received the track&trace code. Please note that this information is an indication provided by PostNL and that we cannot guaranty any delivery time based on this information.
Shipping costs for our jewelry are based on the destination of your order. Packages will be shipped via registered mail and provided with a track&trace code. This code will be send to you as soon as the package has been posted.
Shipping costs vary based upon your location. Find here in which tariff zone you are in:
Expected shipment time depends on to which country we ship.
Please note that this information is an indication provided by PostNL and that we cannot guaranty any delivery time based on this information. Additional import, customs, and sales taxes may be added in accordance with your country's specific requirements.
RETURN & EXCHANGE POLICy:
Thank you for shopping at Tigerpop. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. This is only applicable for silver items not for goldplated or solid gold jewelry.
Please start with sending us an email at email@example.com explaining us why you want to return the received item. When doing so, please let us know the order number (stated at the invoice) and at what date you have received the jewelry.
Please await our further communication in which we can advise you on next steps.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Your items should be send back to us with registered mail so it will be insured. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us via firstname.lastname@example.org